Engagement Manager, Global Public Sector

ABOUT THE ROLE We are seeking an Engagement Manager to join our Global Public Sector team at Scale, a rapidly growing organization that is developing reliable AI systems for the world's most important decisions. This team is responsible for generating, executing, and fostering Scale's work outside of the United States, with a focus on building custom AI applications for government entities, providing high-quality training data for research institutions, and partnerships, upskilling, and advisory. As the Engagement Manager, you will establish deep customer and prospect relationships, proactively identify opportunities for custom AI applications to improve lives for citizens and residents, oversee the execution to ensure timelines are met, interface with premier research institutions, and partner with organizations to train and educate people on AI, AI safety, and more. You will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success. WHAT YOU'LL DO Your responsibilities will include driving the process of identifying high-value use cases for custom LLMs that Scale can build within government entities, partnering with clients to understand their most pressing problems and brainstorm how Scale can best help, managing the long-term health of clients, being the main point-of-contact for clients, collaborating with operational and engineering execution teams, reviewing and tracking operational performances, brainstorming with premier research institutions, and having proficiency in reading, writing, and speaking in Arabic. WHAT YOU'LL NEED The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions. The ideal candidate should have 7+ years of total work experience, with experience in consulting or as a technical program management role in industry, experience at a consulting firm or a leading tech company, a proven track record in B2B client-facing roles, ability to understand APIs and the ML training lifecycle, great cross-functional experience, excellent verbal and written communications, a track record of structured, analytics-driven problem solving, a history of diligence and organization, an action-oriented mindset, and analytical, planning, and process improvement capability. WHY REMOTE The team will be based out of the Middle East and looking to meaningfully grow its presence in the region. BENEFITS Scale is an inclusive and equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. The salary for this role is not specified, but Scale complies with the United States Department of Labor's Pay Transparency provision.