Engagement Manager - EMEA

ABOUT THE ROLE As a Senior Professional Services Engagement Manager focused on EMEA, you will play a critical role in driving GitLab's growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. WHAT YOU'LL DO As a Senior Professional Services Engagement Manager, you will be responsible for building trusted advisor relationships with technical leaders and partners, designing outcome-based professional services engagements, and partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work. Your key responsibilities will include: - Building trusted advisor relationships with division chiefs, program managers, and technical leaders - Conducting discovery sessions with prospects and Systems Integrators to understand current-state capabilities, requirements, and desired business outcomes - Designing outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives - Structuring engagements and commercial proposals to clear outcomes, maintaining flexibility for staff augmentation and packaged offerings when needed - Developing custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability - Articulating GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements - Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures - Managing project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence - Positioning consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention - Facilitating solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering - Driving measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities - Owning the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented - Influencing cross-functional teams by articulating GitLab's professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management - Partnering with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures - Fostering a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes. WHAT YOU'LL NEED To be successful in this role, you will need to have demonstrated progressive experience structuring, scoping, and selling professional services, with a strong understanding of DevSecOps and digital transformation initiatives. You will also need to have excellent communication and interpersonal skills, with the ability to build trusted advisor relationships with technical leaders and partners. WHY REMOTE As a remote