Educational Programs Administrator

ABOUT THE ROLE The Educational Programs Administrator is responsible for managing and coordinating the logistics and administrative processes that support the department's training demos and university webinars. This includes handling inbound leads, scheduling product demonstrations, coordinating and tracking device shipments, confirming appointments, and organizing university webinars. The role ensures seamless execution of all operational aspects, enabling the team to deliver high-quality training experiences while maintaining efficient communication and workflow across multiple team members and all stages of engagement. WHAT YOU'LL DO As an Educational Programs Administrator, you will deliver high-touch engagement through multiple platforms, including inbound and outbound calls, email, and online scheduling requests related to Educational Programs. Your responsibilities will include: - Scheduling Speech Language Pathologists for device demos, webinars, and in-services, including ordering loaner devices and other necessary materials - Scheduling consumers for Communication Coaching sessions - Ensuring device shipments arrive in time for hands-on educational activities - Monitoring cancellations and working with SLPs on rescheduling of scheduled activities - Multi-tasking and successfully executing projects under a heavy workload, tight deadlines, and changing conditions - Coordinating loaner device recall when device demos/webinars have concluded - Triaging opportunities and customer issues and transferring to the appropriate team member - Creating LG accounts for external SLP users - Performing University-specific tracking and procedures - Offering exceptional customer service experience in every interaction consistent with Lingraphica's core values - Collaborating with Clinical Educators when needed for specific projects - Providing phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs - Coordinating logistics and planning education events - Following up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs WHAT YOU'LL NEED To be successful in this role, you will need: - Proficiency in basic computer programs with a willingness to learn new systems - Working knowledge of Microsoft Office 365 - Self-motivation - Organized, attention to detail - Excellent verbal, phone, and written communication skills - 1-2 years of related customer service, sales, marketing, and/or related administrative experience WHY REMOTE As a remote employee, you will work from your home and maintain a safe, productive work environment with secure internet access. You will be expected to operate a computer with or without reasonable accommodation. BENEFITS - Starting hourly range of $50,000 - $55,000 per year - Comprehensive benefits package - Commitment to fostering an inclusive and supportive workplace - Opportunities for career growth and professional development - Flexible schedule with open availability to PST, MST, CST, and EST time zones - Occasional travel required for in-person team meetings and an all-company meeting.