Director of Pricing & Monetization

ABOUT THE ROLE PagerDuty is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience to their customers. We're expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation. As a Director of Pricing & Monetization, you will own the strategy and execution of how we package, price, and monetize our Operations Cloud platform. This role sits within our Product Development organization and reports to the VP of Product Strategy & Growth. WHAT YOU'LL DO As a Director of Pricing & Monetization, you will bring a product-first approach to pricing, with a focus on deep customer empathy, structured experimentation, and measurable outcomes. You will be responsible for defining and evolving PagerDuty's packaging architecture, building and maintaining a monetization review process, and leading SKU design and experimentation. You will also own the monetization platform roadmap and provide pricing and packaging leadership to other product teams across the portfolio. You will be the cross-functional decision-maker across product, design, and engineering for what we build and how we take products to market. You will operationalize pricing for the field, lead packaging migration execution, and provide feedback, analysis, and planning for pricing initiatives. WHAT YOU'LL NEED To be successful in this role, you will have 10+ years of experience in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization. You will have demonstrated experience owning packaging architecture and feature tiering decisions, as well as a track record of running pricing initiatives and analyzing financial data. WHY REMOTE PagerDuty is a remote-first company, and this role will be based remotely. As a remote employee, you will have the flexibility to work from anywhere and will be part of a team that values collaboration and communication. BENEFITS As a Director of Pricing & Monetization at PagerDuty, you will have access to a comprehensive benefits package, including competitive salary, stock options, and a generous parental leave policy. You will also have the opportunity to work with a talented team of professionals and contribute to the growth and success of a leading company in the Digital Operations Management space.