Director, Customer Growth & Lifecycle

ABOUT THE ROLE As Director, Customer Growth & Lifecycle, you will be a key player in Pendo's transformation into the AI era. This role sits at the center of the company's shift, connecting product usage, customer behavior, experimentation, and lifecycle programs to drive customer engagement and growth. You will own the lifecycle motion from first login to fully embedded power user, designing experiments, programs, and data-driven interventions to make engagement intentional rather than accidental. WHAT YOU'LL DO As a Director, you will be responsible for building, iterating, and optimizing the full digital customer journey from onboarding through expansion. You will use Pendo's own analytics to identify areas for improvement and design interventions to move the needle. This will involve leading a team of approximately five Adoption Managers and guiding Pendo's Center of Excellence / Product Operations function. You will also influence product roadmap decisions through customer behavior insights and lifecycle learnings. WHAT YOU'LL NEED To be successful in this role, you will need 7+ years of experience in product growth, lifecycle design, or growth marketing in software. You will have a proven track record of moving product adoption and retention metrics, including clear examples of programs you shipped and the measurable impact they created. You will also have experience building and leading a team of growth or lifecycle professionals focused on the customer journey. WHY REMOTE Pendo offers a hybrid culture, with the option to work from home or in-office 3 days per week. This role is available for remote work on the East Coast. BENEFITS Pendo offers highly competitive benefits, including a base salary of $190,000 - $220,000, $0 premium options for health insurance, a strong 401(k) match, equity, and flexible time off.