Deliverability Strategist

ABOUT THE ROLE As a Deliverability Strategist at Klaviyo, you will play a critical role in the success of our Professional and Enterprise package customers. You will be responsible for ensuring a high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge. This is a key position that requires a positive, proactive attitude, the ability to lead with solutions rather than concerns, and the presence to engage executive-level stakeholders with confidence. WHAT YOU'LL DO As a Deliverability Strategist, you will work directly with Klaviyo customers to understand their marketing goals and messaging strategies, build strategic roadmaps, and support both customer and internal teams in achieving business outcomes. Your key responsibilities will include: - Managing an assigned book of business with professionalism and accountability - Developing proactive, preventative deliverability strategies based on current industry trends - Conducting deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations - Supporting customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms - Monitoring delivery metrics, creating data-driven plans, and communicating results in a structured, impact-focused format - Quantifying improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting - Handling technical objections with clarity, connecting technical solutions to customer business goals - Collaborating across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies - Delivering a high standard of customer experience through consistent, clear, and solution-oriented communication - Cultivating long-term relationships across the book of business, aligning with shared strategic goals and executive-level stakeholders - Demonstrating adaptability and collaboration, contributing to team knowledge through documentation of best practices and lessons learned - Maintaining a professional demeanor and executive presence in customer interactions, presentations, and internal discussions - Participating in service delivery that supports Customer Success renewal processes - Tracking project scope and timeline adherence, communicating risks proactively to management - Learning budget management fundamentals and participating in budget tracking activities - Supporting case study development by documenting customer success stories and measurable outcomes WHAT YOU'LL NEED To be successful in this role, you will need: - A proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue - Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts - A solution-oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations - Strong relationship management and influence skills with the ability to find common ground and guide customers toward best practices - Basic understanding of project management principles including scope, timeline, and budget awareness - Customer service orientation with focus on renewal support and long-term relationship building - Competence in interpreting and reporting on email deliverability data to drive improvements - Familiarity with email infrastructure components such as DNS, SPF, DKIM, DMARC, and BIMI - Understanding of bounce types and classification - Knowledge of global email laws (e.g., CAN-SPAM, GDPR, CASL) WHY REMOTE As a remote Deliverability Strategist, you will have the