Deliverability Specialist

ABOUT THE ROLE The Deliverability Specialist will serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance. This role will be responsible for guiding high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation, building and maintaining relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders, conducting deliverability assessments, and providing guidance and recommendations to help improve deliverability performance over time. WHAT YOU'LL DO - Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges - Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation - Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders - Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase - Provide guidance and recommendations to help improve deliverability performance over time - Help build understanding of deliverability best practices across internal teams and with external customers - Partner with engineering and product teams to support customer success and inform product direction WHAT YOU'LL NEED - 5-10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline - Experience building or scaling deliverability practices, not just operating within an existing playbook - Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement - Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions - Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations - Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences - Ability to manage multiple customer situations at once, prioritizing based on urgency and impact - Experience establishing processes, documentation, or best practices in a technical specialty area WHY REMOTE Hightouch is a fully remote company that enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. As a Deliverability Specialist, you will be working with a team of ambitious, impact-driven, and efficient individuals who are passionate about using data and AI to grow businesses. BENEFITS - Salary range of $160,000 - $200,000 USD per year - Opportunities for growth and professional development - Flexible schedule and remote work arrangement - E-Verify participation for eligibility to work in the U.S.