Deal Operations Manager - Canada, Germany, or UK

ABOUT THE ROLE Storyblok is a leading headless CMS that empowers marketers and developers to create with joy and succeed in the AI-driven content era. As a Deal Operations Manager, you will play a critical role in building the operating workflow for deals, supporting Sales on deal construction and design strategy, coordinating Legal execution, and partnering with Finance on revenue recognition readiness. This role requires a strong understanding of commercial operations, deal structures, and quote-to-cash processes. WHAT YOU'LL DO - Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling. - Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs. - Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths. - Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests. - Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions. - Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes. - Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence. - Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness. - Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions. - Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues. - Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records. - Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements. - Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction. WHAT YOU'LL NEED - Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience. - 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS. - Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes. - Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction. - Working knowledge of revenue recognition and a strong understanding of commercial operations, deal structures, and quote-to-cash processes. WHY REMOTE As a fully remote company, Storyblok values work-life balance and flexibility. You will enjoy a remote work environment with a monthly remote work stipend, home office equipment package, and flexible schedules. You will also have access to a personal