Deal Desk Specialist

ABOUT THE ROLE As a Deal Desk Specialist at PagerDuty, you will play a critical role in streamlining our Lead-To-Cash Flow by working cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions. You will work with intelligent and driven individuals focused on delivering high-impact projects, leveraging your analytical skills and problem-solving expertise to drive business growth. WHAT YOU'LL DO As a Deal Desk Specialist, your primary responsibilities will include: - Serving as a trusted advisor and go-to resource to the Sales teams, building strong relationships for solving complex problems across O2C processes - Educating Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities - Training, mentoring, and educating other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers - Intake and triage of Deal Desk SFDC Queue - Responding with urgency and prioritizing your workload to ensure timely resolution of deal-related issues - Identifying and exploring opportunities for sales process improvements and driving enablement efforts - Providing deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates, and reporting - Identifying and resolving issues that could prevent deals from closing in a timely manner - Escalating deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level - Reporting, tracking, and following up on system-related issues affecting your tasks until resolution - Assisting with deal enablement and maintaining documentation - Driving special projects in data quality assurance across key areas of our sales team - Supporting new sales program initiatives as needed WHAT YOU'LL NEED To succeed in this role, you will need: - A Bachelor's degree - 2+ years of experience in Sales Operations, Sales Enablement, or Deal Desk - Comfortable with change and an ability to thrive in a fast-moving environment - Excellent interpersonal and communication skills - Ability to learn quickly in a dynamic and collaborative environment - Strong business acumen, organizational, time management skills, and attention to detail - Proficient with SFDC CPQ, Google, and Microsoft Office products - Ability to process a high volume of transactions with accuracy and integrity - Flexible to extend or shift working hours to accommodate the business WHY REMOTE As a remote worker at PagerDuty, you will have the flexibility to work from anywhere while still being part of a dynamic and collaborative team. Our hybrid work model allows for flexibility within our established locations, and we are committed to providing a supportive and inclusive work environment. BENEFITS The base salary range for this position is $75,000.00 - $113,300.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location, and we offer a comprehensive benefits package to support the well-being of our employees.