CX Resource & Staffing Manager, EMEA

ABOUT THE ROLE GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. As a key member of the Customer Experience Engineering team, you will play a crucial role in building a stronger, more proactive approach to delivery planning across the EMEA region. WHAT YOU'LL DO As the CX Resource & Staffing Manager, EMEA, you will support resource management for Professional Services and Education Services, helping match the right people to the right work at the right time while keeping regional needs, timing, and delivery priorities in view. Your responsibilities will include managing staffing and allocation activities across assigned EMEA engagements, maintaining resource allocations in Kantata, monitoring utilization and allocation health, and preparing recurring staffing views and operational updates. WHAT YOU'LL NEED To succeed in this role, you will need experience in professional services operations, resource coordination, staffing, delivery operations, or a similar operational environment. You will also require strong organizational skills and attention to detail, with the ability to manage multiple priorities and keep work moving across competing requests. Comfort working in professional services automation (PSA), scheduling, customer relationship management (CRM), or similar systems, with Kantata experience being a plus, is also essential. WHY REMOTE GitLab is a remote-first company, and this role is no exception. As a remote CX Resource & Staffing Manager, EMEA, you will have the flexibility to work from anywhere and be part of a global team that values collaboration, innovation, and impact. BENEFITS GitLab offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. As a remote employee, you will also enjoy a flexible work environment, with the ability to work from anywhere and maintain a healthy work-life balance.