Customer Enablement Manager (London, United Kingdom)

ABOUT THE ROLE As a Customer Enablement Manager at Figma, you will play a crucial role in helping our largest customers achieve meaningful outcomes by getting the most value from our platform. You will design and deliver tailored enablement strategies that drive product adoption, uncover new use cases, and support long-term success. WHAT YOU'LL DO You will manage the adoption journey for a portfolio of large, strategic customers, understanding their goals and success metrics to inform proactive engagement strategies that lead to measurable value delivery. You will document these strategies as part of high-quality, bespoke enablement plans and share best practices, use cases, and product expertise to help teams unlock the full value of Figma. Additionally, you will build trusted relationships with stakeholders across roles and departments, collaborate with Account Executives on account reviews and expansion opportunities, and deliver live and scalable training sessions customized to customer maturity and needs. WHAT YOU'LL NEED To be successful in this role, you will need 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS. You will also need excellent communication skills, strong product knowledge, and a customer-first, consultative approach to solving challenges and driving adoption. A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams is also essential. WHY REMOTE As a Customer Enablement Manager at Figma, you will have the opportunity to work with a global team of passionate creatives and builders, helping to make design accessible to all. You will be empowered to work from anywhere in the world, collaborating with various internal teams to deliver a seamless and impactful customer experience. BENEFITS At Figma, we believe in hiring smart, curious people who are excited to learn and develop their skills. We offer a range of benefits, including a competitive salary, flexible schedule, and opportunities for growth and development. We also celebrate and support our differences, knowing that a diverse team allows our employees, our product, and our community to flourish.