Customer Care Representative Associate Omani Nationals only

ABOUT THE ROLE FedEx is a global leader in express transportation and logistics, and our Customer Care team is the frontline of the customer experience. As a Customer Care Representative Associate, you will support Omani customers by managing inquiries, bookings, account creation, and basic process onboarding across our hub operations. Your role will involve providing accurate quotes, resolving complaints, handling claims, and ensuring service recovery for any issues that arise. You will work closely with cross‑functional teams to maintain compliance with internal standards and external regulations, and you will contribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency. WHAT YOU'LL DO You will handle day‑to‑day customer inquiries, providing timely and accurate information about shipping options, rates, and services. You will manage account creation and onboarding for new clients, ensuring all data is captured correctly and processes are followed. You will resolve basic complaints and issues, escalating more complex cases to senior team members when necessary. You will maintain case records, track resolution progress, and follow up to ensure customer satisfaction. You will collaborate with logistics, billing, and claims teams to resolve service disruptions and recover lost or damaged shipments. You will proactively identify and report process anomalies, contributing to preventive measures that reduce future incidents. WHAT YOU'LL NEED You have at least two years of customer service experience, preferably in a logistics or transportation environment. You possess strong written and verbal communication skills in Arabic and English, with the ability to explain complex information clearly. You are proficient with Microsoft Office and common PC applications, and you can quickly adapt to new software and systems. You demonstrate solid problem‑solving abilities, using judgment and established procedures to resolve issues efficiently. You are a collaborative team player who thrives in a fast‑paced, data‑driven culture. You hold a high school diploma or equivalent, and you are comfortable working independently while maintaining high accuracy and compliance. WHY REMOTE Our remote model empowers you to work from anywhere in Oman, allowing you to balance professional responsibilities with personal commitments. The distributed asynchronous culture at FedEx means you will collaborate with colleagues across time zones through digital tools, ensuring seamless service for customers worldwide. Flexible scheduling supports a healthy work‑life balance, while clear performance metrics keep you focused on delivering exceptional results. Remote work also reduces commute time, increases productivity, and allows you to create a personalized workspace that enhances concentration and creativity. BENEFITS Competitive salary commensurate with experience, comprehensive health and dental coverage, paid time off and holidays, a remote work stipend for home office setup, a learning and development budget for professional growth,