CRM Manager - EU

ABOUT THE ROLE Monzo is redefining banking across Europe, delivering a seamless, customer‑centric experience that blends digital convenience with financial empowerment. As the CRM Manager for the EU, you will be the architect of our customer engagement strategy across multiple languages and markets. You will build the foundations of CRM from the ground up, shaping how we communicate with users throughout their journey – from onboarding and activation to long‑term retention and advocacy. Your work will directly influence the growth and loyalty of millions of customers, ensuring that every touchpoint feels personal, timely and compliant with EU regulations. WHAT YOU'LL DO - Establish a scalable CRM framework for the EU, defining the communication architecture for onboarding, activation, retention and re‑engagement across email, push, in‑app and SMS. - Own and execute day‑to‑day campaigns, ensuring consistency, quality and relevance for Spanish‑ and Italian‑speaking customers while aligning with product, data, engineering, legal and marketing teams. - Design and launch lifecycle journeys, identifying high‑impact moments and translating data insights into actionable, test‑and‑learn programmes that drive sustainable growth. - Build and document processes that enable seamless collaboration between EU and central teams, providing clear guidelines for segmentation, targeting, compliance and performance measurement. - Act as the subject‑matter expert on CRM for EU stakeholders, championing best practices and fostering a culture of experimentation and data‑driven decision making. - Lead QA and compliance reviews, ensuring all campaigns meet regulatory standards and deliver an exceptional customer experience. WHAT YOU'LL NEED - Native or fluent proficiency in Spanish or Italian, with strong written and verbal communication skills across diverse audiences. - Proven experience launching CRM from scratch in a new market, including end‑to‑end campaign management from signal to roll‑out. - Deep knowledge of multi‑channel marketing automation platforms, data segmentation, and performance analytics. - Ability to translate complex data insights into clear, actionable strategies that drive measurable results. - Strong stakeholder management skills, comfortable working with cross‑functional teams and navigating regulatory requirements. - A proactive, entrepreneurial mindset, eager to experiment, iterate and scale successful programmes across the EU. WHY REMOTE Monzo embraces a fully distributed, asynchronous culture that empowers teams to work when they are most productive, whether that’s early morning in Madrid or late evening in Milan. Our remote-first approach removes geographic barriers, allowing you to collaborate with colleagues across time zones while maintaining a healthy work‑life balance. Flexible schedules and a results‑oriented environment ensure you can deliver high‑impact work without sacrificing personal commitments. BENEFITS Monzo offers a comprehensive benefits package, including competitive salary, performance‑based incentives, full medical and dental coverage, a generous paid time off policy, a monthly remote working stipend, and a dedicated learning budget for professional development. We also provide access to wellness programmes, mental health support and regular virtual team events to keep our community connected and engaged.