Credit Operations Collections Analyst

ABOUT THE ROLE Stripe is a financial infrastructure platform for businesses, providing a range of services to help companies accept payments, grow their revenue, and accelerate new business opportunities. As a Credit Operations Collections Analyst, you will be part of an industry-leading global credit operations team, working to minimize exposure to credit risk while facilitating company growth. WHAT YOU'LL DO As a Credit Operations Collections Analyst, you will be responsible for executing operational collections and workout processes at scale, while devising growth-friendly solutions that reduce Stripe's credit risk. Your key responsibilities will include: - Working with merchants from venture-backed startups to well-established institutions - Completing in-depth credit reviews on merchants to identify credit concerns and collections strategies - Investigating and actioning/triaging escalations across multiple channels while providing accurate and timely responses - Owning various operational processes, including credit collections reviews and handling urgent risk-related escalations - Identifying risk factors and trends, and reporting them to the wider risk team - Utilizing analytics to optimize strategies that can be enforced across the portfolio - Maintaining regular communication with cross-functional stakeholders - Identifying gaps in current systems, policies, and strategies, and recommending enhancements and process improvements - Leading team work streams related to credit decisioning and accuracy WHAT YOU'LL NEED To be successful in this role, you will need: - A minimum of four years of experience in commercial credit collections and managing workouts with a solid understanding of general commercial credit principles - One or more years of experience leading risk-related projects or initiatives, working closely with cross-functional stakeholders - Experience using data to propose creative solutions to both tactical and strategic problems - Creativity, a team-focused mentality, and effective problem-solving skills - The ability and desire to question the status quo - The ability to approach challenges from a user perspective, while being pragmatic and solutions-oriented - Deep empathy for entrepreneurs running a business and a motivation to solve problems to empower them WHY REMOTE As a remote employee, you will have the opportunity to work with a global team of analysts and build cross-functional partnerships with engineering, strategy, sales, vendor management, and more. You will be expected to work independently and collaboratively, using your skills and experience to drive results and contribute to the growth and success of Stripe. BENEFITS - Competitive salary - Health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule