Compliance Operations Analyst

ABOUT THE ROLE At Klaviyo, we value the unique backgrounds and experiences each individual brings to our workplace. As a Compliance Operations Analyst, you will play a key role in reducing the risk of abuse on the Klaviyo platform while enabling an optimal customer experience. You will be responsible for monitoring and investigating compliance operations and abuse issues, partnering with industry players and vendors, and working cross-functionally with various teams to improve long-term outcomes across Klaviyo's sending footprint. WHAT YOU'LL DO As a Compliance Operations Analyst, you will be responsible for a range of tasks, including: Monitoring anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommending mitigations within established guardrails. Investigating and addressing compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation. Performing customer-impacting incident triage to determine scope, urgency, and potential impact; documenting timelines, key facts, and executing assigned tasks with high follow-through. Generating and reviewing reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time). Monitoring the health of assigned signals (noise levels, failure modes) and raising issues when behavior deviates from expectations. Partnering with Engineering and Security to test and implement signal tuning; developing in-depth knowledge of Klaviyo's sending infrastructure and compliance policies. Following standard compliance workflows reliably; flagging recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements). Enhancing techniques, workflows, and tools to drive compliance team operations and support strategic growth. Contributing to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design. Transforming workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Collaborating with various teams, including R&D, Deliverability, Security, Customer Success, Support, and Sales; sharing clear summaries, routing work to the right partners, and keeping stakeholders informed. Representing Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG). Staying current on industry trends and emerging threats; bringing insights back to influence Klaviyo's infrastructure strategy. WHAT YOU'LL NEED To succeed in this role, you will need to be a thoughtful communicator, self-motivated and curious, calm under pressure, a structured problem-solver, process-oriented, and collaborative by nature. You will have a track record of navigating fast-paced, ambiguous environments with changing priorities, and a logical approach to triage and resolution. WHY REMOTE Klaviyo is a remote-friendly company that values flexibility and work-life balance. As a remote employee, you will have the opportunity to work from anywhere and enjoy a range of benefits, including flexible scheduling and the ability to work in a setting that is most productive for you. BENEFITS Klaviyo offers a range of benefits to support the well-being and success of its employees, including: Flexible scheduling and remote work options Competitive salary and bonus structure Comprehensive