Commercial Operations Program Manager

ABOUT THE ROLE We are seeking an experienced Commercial Operations Program Manager to transform our commercial infrastructure into a revenue accelerator at Anthropic. This role will play a critical part in building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there. WHAT YOU'LL DO As a Commercial Operations Program Manager, you will be responsible for managing and enhancing processes that support rapid product growth. Key responsibilities include: - Playing a central role on the team that runs Anthropic's programs for Commercial Launches, helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap - Running launches end-to-end through the Commercial launch process, leading intake and scoping for your portfolio of launches, translating each into its commercial-readiness requirements, and collaborating with product teams to develop paths to launch - Identifying where launches slow down today and driving resolution to prevent them from recurring, proposing and implementing process and system changes, clarifying ownership, and driving completion across partner teams - Building specific program components that don't exist yet, such as launch tiering, readiness criteria, playbooks, templates, and SLAs, and developing training that shifts programs from late-stage gatekeeper to early-stage partner - Taking ownership of major program-improvement workstreams, such as instrumentation or workflow tooling and automation, in partnership with Engineering and systems teams - Working cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams WHAT YOU'LL NEED To be successful in this role, you will need: - Experience building and running new product introduction processes - 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus) - Strong working knowledge of billing systems, subscription management, and payments platforms - Proven track record of building and scaling operational programs in high-growth environments - Willingness to roll up your sleeves and do the operational work of building while also leading a team - Experience with automation initiatives and partnering with engineering teams to build operational tooling - Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs - Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering - Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and will be part of a growing team of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. BENEFITS - Annual salary range: $190,000 - $235,000 USD - Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience - Visa sponsorship: We do sponsor visas, and we will make every reasonable effort to get you a visa if we make you an offer.