Collections Agent

ABOUT THE ROLE CRNCY Group is a leading provider of financial technology solutions that empower businesses to manage credit risk and collections more effectively. We are looking for a proactive Collections Agent to join our growing remote team and help customers transition from default to repayment while preserving strong relationships. In this role you will be the primary point of contact for customers who have fallen behind on their payments, using a range of communication channels to negotiate mutually acceptable repayment plans. Your work will directly influence customer satisfaction, revenue recovery, and the overall financial health of our clients. WHAT YOU'LL DO You will conduct outbound collection calls, emails, and text messages to reach customers and negotiate payment terms that are feasible for both parties. You will employ skip‑tracing techniques and leverage customer data to locate accounts that are difficult to reach. You will maintain accurate, real‑time updates to customer accounts and loan statuses in our CRM system. You will implement and refine collection strategies based on performance metrics and quality assurance guidelines. You will provide actionable feedback to team leads on customer sentiment and process improvements, contributing to a continuous improvement culture. WHAT YOU'LL NEED You will have a minimum of two years of experience in call center operations, collections, or sales, with a proven track record of meeting or exceeding recovery targets. You will possess strong verbal and written communication skills in English, and be comfortable using intermediate computer applications and social media platforms for outreach. You will demonstrate a high level of confidentiality and discretion when handling sensitive customer information. You will be self‑motivated, target‑driven, and flexible, able to adapt to changing priorities and schedules. You will hold at least an associate’s degree or an equivalent combination of education and experience. WHY REMOTE At CRNCY Group we believe that high performance is not tied to a physical office. Our distributed asynchronous culture allows you to work from anywhere, provided you have a reliable internet connection and a quiet workspace. You will have the flexibility to set your own schedule around core collaboration windows, ensuring you can balance professional commitments with personal life. Remote work also expands our talent pool, enabling us to bring diverse perspectives and expertise into our team. BENEFITS Competitive health, dental, and vision insurance coverage. Generous paid time off and a flexible holiday policy. Monthly remote work stipend and equipment allowance. Annual learning and development budget, including access to industry courses and certifications. Comprehensive onboarding and ongoing mentorship to support career growth.