Chargeback Analyst

ABOUT THE ROLE We're seeking a detail-oriented Chargeback Analyst to protect marketplace revenue by managing the full dispute lifecycle, identifying fraud patterns, and partnering with cross-functional teams to reduce losses and improve customer experience. This role will investigate payment disputes, identify fraud and abuse patterns, manage the chargeback lifecycle, and collaborate with teams to reduce financial losses while enhancing the customer experience. WHAT YOU'LL DO As a Chargeback Analyst, you will be responsible for investigating and managing payment disputes across credit cards, digital wallets, and alternative payment methods. You will prepare and submit representment packages within card network and processor timelines, monitor dispute queues to ensure SLA compliance, and track outcomes to improve win rates. You will also maintain accurate records and evidence repositories for audit and compliance purposes. In addition, you will partner with Fraud, Trust, and Payments teams to reduce friendly fraud, first-party misuse, and account compromise disputes. You will conduct root cause analysis on high-volume chargeback categories and recommend corrective actions, monitor merchant chargeback ratios to stay below card network thresholds, and build reports and dashboards covering chargeback volume, loss rates, representment success, and recovery metrics. You will also work closely with cross-functional teams, including Customer Support, Product, Engineering, Legal, Finance, and Compliance, on dispute prevention and automation initiatives. You will support card network audits, processor reviews, and compliance inquiries, and provide expertise on card network dispute workflows and payment processing. WHAT YOU'LL NEED To be successful in this role, you will require a Bachelor's degree in Business, Finance, Data Analytics, or a related field, or equivalent experience. You will have 2-4 years of experience in fraud operations, trust & safety, or payment disputes, and be proficient in Excel or Google Sheets, with SQL skills a plus. You will also possess strong analytical, investigative, and communication skills, and familiarity with card network dispute workflows and payment processing. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while being part of a dynamic and innovative team. You will have the opportunity to collaborate with cross-functional teams, contribute to the growth and success of the company, and enjoy a competitive compensation package. BENEFITS StockX offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.