CDD KYC QA Specialist

ABOUT THE ROLE Adyen is a financial technology platform of choice for customers like Meta, Uber, H&M, and Microsoft. We provide payments, data, and financial products in a single solution, engineered for ambition. Our teams thrive in an environment that offers opportunities for growth and development, backed by a culture and support system that enables individuals to own their careers. The Role: CDD KYC QA Specialist We are looking for a specialist to join our Merchant Operations (MOPs) team, which is responsible for ensuring responsible growth. The CDD KYC QA Specialist will play a crucial role in building and scaling our QA frameworks, focusing on driving excellence across our Customer Due Diligence (CDD) and Know Your Customer (KYC) processes. This role will also provide quality oversight across the wider customer lifecycle, including Anti-Money Laundering (AML), Screening, Event-Driven Reviews (EDR), and Terminations. WHAT YOU'LL DO As a CDD KYC QA Specialist, you will be responsible for: - Performing in-depth QA reviews with a focus on CDD/KYC processes to identify systemic weaknesses before they become risks. - Providing quality oversight as needed across other critical stages of the merchant risk lifecycle, including AML, Screening, EDR, and Terminations. - Maintaining the highest quality standards for merchant risk assessments, from initial Underwriting to periodic and event-driven reviews. - Developing and maintaining clear QA guidelines for analysts, ensuring that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures. - Designing and refining end-to-end QA frameworks that facilitate efficiency and accuracy in our operations. - Coaching MOPs leads and analysts to take ownership of their quality and providing targeted training on compliance gaps identified during QA. - Translating QA findings into actionable dashboards and reports for leadership and compliance functions. - Partnering closely with 1st line, Compliance, Project Managers, and Product to drive continuous improvement and foster a global culture of shared quality and accountability. WHAT YOU'LL NEED To be successful in this role, you will need: - 3+ years of experience in CDD/KYC operational, QA, or compliance control oversight roles. - A deep understanding of AML/CFT frameworks and regulatory nuances governing merchant onboarding and the wider customer lifecycle. - Exceptional English communication skills, with the ability to tailor your message to different audiences. - Strong data analysis skills and the ability to synthesize complex information. - A track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion. - An "automation-first" mindset, with a focus on manual bottlenecks and process improvements. WHY REMOTE Adyen is a remote-first company, and this role will be performed remotely. We value diversity, equity, and inclusion, and our unique approach is a product of our diverse perspectives. We welcome individuals from all backgrounds to join us in solving our business and technical challenges. BENEFITS - Competitive salary - Comprehensive benefits package - Opportunity to work with a leading financial technology platform - Collaborative and dynamic work environment - Professional development and growth opportunities - Flexible work arrangements