Caretaker

ABOUT THE ROLE The Norwich City Council is seeking a dedicated Caretaker to support the maintenance and wellbeing of our diverse housing stock. In this role you will safeguard the safety, cleanliness, and functionality of communal areas while fostering positive relationships with tenants. You will work closely with the Caretaking team to ensure that all council policies, including equal opportunities and health and safety standards, are upheld across the estate. WHAT YOU'LL DO You will conduct regular estate inspections, identify maintenance needs, and carry out minor repairs to keep communal spaces secure and welcoming. You will perform industrial‑grade cleaning tasks, including steam cleaning and polishing, to meet the British Industrial Cleaning Science standards. You will manage access control by programming fobs and monitoring security systems, recording all incidents and emergencies in the council’s digital diary. You will liaise with tenants to provide guidance on equipment use, resolve service issues, and promote council services. You will coordinate with contractors, documenting cleaning and maintenance work and ensuring compliance with health and safety procedures. You will attend scheduled meetings, including evening sessions, and participate in ongoing training to enhance your skills and contribute to team development. WHAT YOU'LL NEED You must hold a full driving licence and possess practical experience in building maintenance and caretaking duties. You should be familiar with industrial cleaning equipment such as steam cleaners, high‑ and low‑speed polishers, and wet‑dry VAX machines. You will have basic computer skills to log incidents, update databases, and complete digital records. Strong interpersonal skills are essential to build trust with residents, managers, and colleagues, and you should be able to motivate and support others. You will demonstrate adaptability, initiative, and a commitment to the council’s equal opportunities and health and safety policies. A background in the British Institute of Cleaning Science or similar training is highly desirable. WHY REMOTE While the core responsibilities of a caretaker require on‑site presence, the council embraces a flexible, distributed working culture that supports remote administrative duties. You will have the freedom to manage your schedule around shift requirements, with the option to complete incident reporting, data entry, and training modules from home. This hybrid model allows you to balance the physical demands of the role with the convenience of remote work, ensuring you can maintain productivity and well‑being while meeting the needs of our tenants. BENEFITS All employees are eligible for the Local Government Pension Scheme. Paid holiday entitlement starts at 26 days per annum, increasing with length of service to a maximum of 33 days, plus an additional statutory day off at Christmas. The council provides comprehensive health coverage, a remote work stipend for home office setup, and a learning budget for professional development. Norwich City Council also offers competitive pay, the Living Wage accreditation, and a supportive, inclusive