Business Operations Analyst

ABOUT THE ROLE We are seeking a highly skilled Business Operations Analyst to join our team at TextUs. As a Business Operations Analyst, you will play a key role in supporting the systems and processes that keep our business running smoothly. You will partner with teams across Sales, Marketing, Customer Success, Finance, and Operations to improve workflows, maintain business systems, and ensure our teams have the tools and data they need to be successful. WHAT YOU'LL DO As a Business Operations Analyst, your core responsibilities will include: - Partnering with cross-functional teams to optimize business processes and improve operational efficiency across the organization - Supporting the day-to-day administration and continuous improvement of our business systems, including CRM, ERP, marketing automation, and internal tools - Troubleshooting system issues, managing enhancement requests, and recommending process improvements that improve the employee experience - Helping evaluate and implement new technologies and workflows as the company grows - Leveraging AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency - Building, maintaining, and improving dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams - Ensuring business data remains accurate, organized, and actionable through ongoing data quality initiatives - Generating recurring and ad hoc reports that support business planning and decision-making - Supporting our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications - Assisting in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency - Collaborating with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation - Supporting onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation - Maintaining internal documentation, process guides, and knowledge base resources - Delivering training and ongoing support to help employees effectively use business applications WHAT YOU'LL NEED To be successful in this role, you will need: - 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company - Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role - Familiarity with business applications such as HubSpot, NetSuite, or similar platforms - Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is a plus - Strong analytical skills with the ability to identify opportunities for process improvement - Comfortable working cross-functionally and translating business needs into practical solutions - Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment - Curious, proactive, and excited to learn new systems and technologies WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while still being part of a collaborative and data-driven culture. Our team is committed to innovation, ease of use, and delivering measurable results, and we believe that our remote work setup allows us to achieve these goals while also providing a better work-life balance for our employees. BENEFITS - Compensation Range: $70,000 - $85,000 - Job Type: Full time - Location: Remote /