Billing Specialist

ABOUT THE ROLE As a Billing Specialist at DataBank Holdings Ltd, you will play a critical role in processing all billing transactions for our enterprise-class data center, cloud, and interconnection services. You will be responsible for ensuring that billing is accurate and in line with contracted services, transmitting invoices, resolving disputes, and managing billing communications. Your expertise will also be utilized to assist with collections where necessary. WHAT YOU'LL DO In this position, you will be responsible for day-to-day billing functions, including billing orders, resolving inquiries and disputes, and managing customer communications. You will also assist with collections and perform other duties as assigned by your supervisor and management. Your analytical skills will be essential in interpreting and executing contract terms, and your attention to detail will ensure accuracy in all billing transactions. WHAT YOU'LL NEED To be successful in this role, you will require 1-5 years of experience in billing and/or collections, preferably with a business or accounting degree. You must possess excellent verbal and written communication skills, as well as intermediate to advanced Excel skills. Experience with NetSuite and Epicor is also beneficial. Your ability to interpret and execute contract terms, analyze data, and work accurately under pressure will be essential. WHY REMOTE As a remote Billing Specialist, you will have the flexibility to work from anywhere, allowing you to maintain a healthy work-life balance and enjoy the benefits of remote work. BENEFITS DataBank Holdings Ltd offers a comprehensive benefits package, including health, vision, and dental insurance packages, short-term and long-term disability insurance, life insurance, and a 401k plan with company match. You will also receive three weeks of paid time off and paid holidays.