Associate Technical Success Manager

ABOUT THE ROLE We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As a Technical Success Manager, you will play a critical role in driving customer adoption and value realization with our platform, collaborating closely with our largest enterprise customers to ensure they achieve the maximum benefit from our solutions. WHAT YOU'LL DO As an Associate Technical Success Manager, you will be responsible for guiding customers through the onboarding process, understanding their needs, and driving consumption of our platform. Your key responsibilities will include: - Guiding customers to initial committed consumption by working alongside them during onboarding, understanding their needs, and guiding them through best practices. You will monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels. - Owning user success through training and enablement by leading the customer journey from onboarding adoption to value realization and beyond. You will ensure a high level of customer satisfaction by improving their experience with the New Relic platform. - Collaborating with Account Executives to articulate and demonstrate the technical benefits of New Relic's solutions, ensuring customers understand the value and efficiency our platform brings to their operations. - Planning and proactively driving consumption and usage across our customer accounts through value-based activities, improving customer experience and increasing adoption and consumption. WHAT YOU'LL NEED To succeed in this role, you will need: - Strong technical skills and knowledge of observability and software development. - Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. - Experience in a technical success or customer success role, preferably in a SaaS company. - Ability to work independently and collaboratively as part of a global team. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere, allowing you to maintain a healthy work-life balance and enjoy the freedom to work in a setting that suits your needs. Our remote work arrangement enables you to be more productive and focused, while also reducing the need for lengthy commutes. BENEFITS - Competitive salary and bonus structure. - Comprehensive health plan. - Flexible schedule and remote work arrangement. - Opportunities for professional growth and development. - Collaborative and dynamic work environment.