Associate Program Manager, Venue Operations

ABOUT THE ROLE As an Associate Program Manager, Venue Operations at Lyft, you will play a critical role in managing the company's presence at thousands of venue locations worldwide. This position sits at the intersection of real-world operations and technology, requiring a unique blend of expertise in venue toolsets, cross-functional relationships, and process improvement. WHAT YOU'LL DO In this role, you will be responsible for executing venue configurations, partner requests, and operational programs with oversight from senior team members. Your key responsibilities will include: - Executing and maintaining venue configurations in Scope Studio, including event scheduling, venue pins, road closures, and pickup/drop-off zones - Supporting new venue launches and configuration updates, ensuring accuracy against physical ground conditions - Participating in venue audits, reviewing existing configurations, identifying gaps, and documenting corrective action - Monitoring venue performance using dashboards and analytics tools, surfacing trends, and flagging anomalies with context - Managing inbound partner requests through the team's email alias and Jira board, responding within SLA targets - Coordinating with non-contractual partners and internal teams to resolve operational issues and fulfill requests - Documenting partner interactions and outcomes to support pipeline development and partnership continuity - Owning execution of assigned workstreams end-to-end, along with special projects - Identifying opportunities to improve repetitive processes and documenting improvements for team use - Providing proactive status updates to stakeholders and escalating blockers with relevant context before they become issues WHAT YOU'LL NEED To succeed in this role, you will need: - 2-4 years of experience in program management, operations, or a related field - A willingness to travel up to 25% of the time and have a valid passport - Detail-oriented with strong follow-through, completing what you start and documenting what you did - Clear, proactive communication skills, keeping stakeholders informed without being prompted - Comfortable reprioritizing in a fast-paced environment based on urgency and business need - Familiarity with project tracking tools (e.g., Jira) and Google Suite WHY REMOTE This role is a hybrid position, requiring you to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. However, you will also have the flexibility to work from anywhere for up to 4 weeks per year. BENEFITS Lyft offers a comprehensive benefits package, including: - Extended health and dental coverage options, along with life insurance and disability benefits - Mental health benefits - Family building benefits - Child care and pet benefits - Access to a Lyft-funded Health Care Savings Account - RRSP plan with company match to help save for your future - Flexible paid time off policy - 18 weeks of paid time off for new parents, designed as a top-up plan to complement provincial programs - Subsidized commuter benefits and Lyft ride credits