Account Manager (US)

ABOUT THE ROLE We're seeking an Account Manager to join our diverse, customer-focused team at PagerDuty, a leader in Digital Operations Management. As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. WHAT YOU'LL DO Your key responsibilities will include owning a portfolio of existing customers to ensure adoption, value realization, and retention. You will develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. You will also present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. Additionally, you will monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early. You will collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes. You will maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption. WHAT YOU'LL NEED To be successful in this role, you will need 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals. You will have 4+ years of proven success managing renewals and growth within a SaaS environment. Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker is also required. A Bachelor’s degree or equivalent experience is necessary. WHY REMOTE PagerDuty operates a hybrid work model with offices in 8 major cities. While we offer flexibility within our established locations, we cannot employ candidates residing in certain locations, including Australia, Canada, and the United States. Candidates must reside in an eligible location, which vary by role. BENEFITS We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.