Account Manager - New York

ABOUT THE ROLE As an Account Manager at PagerDuty, you will play a critical role in driving customer success and revenue growth for our existing SaaS customers. You will be the primary point of contact for a portfolio of customers, partnering closely with cross-functional teams to deliver exceptional outcomes and identify strategic expansion opportunities. WHAT YOU'LL DO Your key responsibilities will include: - Owning a portfolio of existing customers to ensure adoption, value realization, and retention - Developing and executing account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities - Presenting and negotiating renewal proposals, structuring multi-year options, and managing contract value through strategic account management - Monitoring customer health using usage analytics, telemetry, and business insights to identify and address risks early - Collaborating cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes - Maintaining strong product knowledge and delivering consultative guidance to drive configuration optimization and feature adoption WHAT YOU'LL NEED To succeed in this role, you will need: - 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals - 4+ years of proven success managing renewals and growth within a SaaS environment - Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker - Bachelor’s degree or equivalent experience WHY REMOTE As a remote worker, you will have the flexibility to work from anywhere, while still being part of a dynamic and customer-focused team. You will be able to maintain a healthy work-life balance, while still delivering exceptional results for our customers. BENEFITS The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location, and are subject to change based on primary work location.