Account Manager

ABOUT THE ROLE We're seeking an experienced Account Manager to join our team at Hightouch, a leading Agentic Marketing Platform powered by the industry-leading Composable CDP. As an Account Manager, you will be responsible for ensuring our clients have an exceptional customer experience that drives successful renewals and expansion opportunities. You will build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch. WHAT YOU'LL DO As an Account Manager, your primary responsibilities will include: Building and maintaining strong relationships with customer champions and key stakeholders Serving as the primary point of contact for all client concerns, needs, and strategic discussions Driving contract renewals and identifying expansion opportunities through upselling and cross-selling Developing a comprehensive understanding of client business goals and mapping our solutions to their needs Collaborating with internal teams to ensure seamless delivery and client satisfaction Maintaining accurate client records and tracking contract updates, renewals, and account health Generating regular progress reports for clients and internal leadership Proactively addressing client challenges and developing tailored solutions Leading renewal meetings and participating in strategic business reviews Communicating expansion opportunities to the sales team and supporting deal progression WHAT YOU'LL NEED To succeed in this role, you will need: 4+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS Proven track record of meeting or exceeding quotas and driving positive customer outcomes Experience managing retention and adoption for complex SaaS accounts Strong written and verbal communication skills with the ability to present to various stakeholder levels Excellent organizational skills, attention to detail, and ability to manage multiple priorities Self-starter mentality with the ability to work independently and collaboratively Strong problem-solving skills and process improvement mindset Financial acumen and experience with contract management Ability to adapt quickly to changing priorities and business needs Customer-first approach with a focus on building long-term partnerships WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. BENEFITS We offer a competitive salary range of $130,000-160,000 annually, as well as meaningful equity compensation in the form of ISO options. We also offer early exercise and a 10-year post-termination exercise window.