Account Manager, Healthcare & Transit Partnerships

ABOUT THE ROLE We are seeking an experienced Account Manager to join our Healthcare & Transit Partnerships team at Lyft. As a key member of our team, you will be responsible for managing and growing a book of healthcare and transit partnerships, developing trusted relationships with partners, and identifying high-impact opportunities across your accounts. WHAT YOU'LL DO As an Account Manager, you will be responsible for the following: - Serving as the primary relationship owner for a portfolio of healthcare and transit partners, including NEMT brokers, transportation management companies, healthcare API partners, and transit agencies - Building trusted relationships with key decision makers and operational contacts across your accounts, focusing on identifying the right stakeholders to drive growth - Executing against strategies to achieve quarter-over-quarter growth quotas, applying critical thinking to prioritize accounts and opportunities with the highest return - Conducting regular business reviews with partners, presenting performance data, insights, and recommendations - Developing a strong working knowledge of Lyft's product suite to effectively match solutions to partner needs - Participating in cross-functional workstreams with Product, Engineering, Compliance, Legal, and Public Policy, bringing partner feedback and perspective to the table - Leading effective sales meetings with clear goals and defined next steps, qualifying opportunities with strong discovery and follow-through - Representing Lyft at healthcare, NEMT, and transit industry events and tradeshows - Assisting with RFPs WHAT YOU'LL NEED To be successful in this role, you will need: - 3+ years of successful sales, business development, or account management experience, with a proven track record of growing accounts and hitting quota - Excellent written, verbal, and presentation skills, with the ability to communicate clearly and adapt your message depending on the audience and situation - High levels of sales persistence, work ethic, and creativity, with comfort running discovery conversations, qualifying opportunities, and following through to close - Strong analytical curiosity, with the ability to understand and absorb new information quickly, particularly in complex or technical product environments - Comfortable with change and ambiguity in a fast-moving environment, with the ability to problem-solve and prioritize with limited direction - Team-oriented mindset and the ability to work effectively across a wide range of individuals and functions - Non-emergency medical transportation, paratransit, healthcare partnerships, or transit/transportation industry experience preferred - Bachelor's degree required WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere, with the option to work in the office 3 days a week on a hybrid schedule. This role is ideal for those who value flexibility and autonomy in their work environment. BENEFITS - Great medical, dental, and vision insurance options with additional programs available when enrolled - Mental health benefits - Family building benefits - Child care and pet benefits - 401(k) plan with company match to help save for your future - 18 weeks of paid parental leave, with eligibility for biological, adoptive, and foster parents - Subsidized commuter benefits - Monthly Lyft credits and complimentary Lyft Pink membership