Account Manager (German Speaker - Offering Relocation Support to London)

ABOUT THE ROLE As an Account Manager at Mixpanel, you will play a critical role in driving long-term customer success and increased revenue across our customer base in the DACH region. You will partner closely with our customers to understand their objectives and connect them with the value that Mixpanel provides to their teams. This is a unique opportunity to leverage your expertise in full cycle SaaS post-sales customer management and analytics to drive growth and adoption of our platform. WHAT YOU'LL DO As an Account Manager, you will be responsible for owning and maintaining relationships with director and executive-level economic buyers at our accounts in the DACH region. Your key responsibilities will include: - Building and maintaining a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M - Maintaining accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivering accurate weekly forecasts related to revenue targets - Acting as a data and analytics thought leader and partner to our accounts through use cases and business impact - Hosting analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel - Taking ownership of a customer's account health and pulling all levers to increase health - Keeping customers informed of new product releases, relevant betas, and upcoming features - Collecting and consolidating customer product feedback and championing the needs of your portfolio with Mixpanel's Engineering and Product organizations - Collaborating cross-functionally with key partners such as Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal WHAT YOU'LL NEED To be successful in this role, you will need: - 3+ years of related work experience and emerging knowledge in full cycle SaaS post-sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager - Experience managing a book of business in the $1M-$2.5M range - Ability to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions - Effective communication and collaboration skills - Adaptability, agility, and resilience - Strong work ethic, desire to learn, and a drive to excel - Fluency in German WHY REMOTE Mixpanel is a global company with a remote-friendly culture. We offer relocation support to candidates who require assistance moving to the London area. As an Account Manager, you will have the flexibility to work remotely and collaborate with our global team. BENEFITS We offer a comprehensive benefits package, including: - Comprehensive Medical, Vision, and Dental Care - Mental Wellness Benefit - Generous Vacation Policy & Additional Company Holidays - Enhanced Parental Leave - Volunteer Time Off - Additional benefits, including pre-tax benefits and wellness programs.