Account Manager- DC

ABOUT THE ROLE PagerDuty is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience to their customers. As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth. WHAT YOU'LL DO As an Account Manager, you will own a portfolio of existing customers to ensure adoption, value realization, and retention. You will develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. You will present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. You will also monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early. Additionally, you will collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes. WHAT YOU'LL NEED The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. You will have 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals, and 4+ years of proven success managing renewals and growth within a SaaS environment. You will also have experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker. WHY REMOTE PagerDuty operates a hybrid work model with offices in 8 major cities. While we offer flexibility within our established locations, we cannot employ candidates residing in certain locations. However, this role is designed to be remote-friendly, allowing you to work from anywhere and collaborate with our global team. BENEFITS The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location, and are subject to change based on primary work location.