Account Executive (US)

ABOUT THE ROLE PagerDuty is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience to their customers, every time. We're expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation, and we're growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. WHAT YOU'LL DO As an Account Executive, you will own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities. You'll build and maintain trusted executive relationships through regular in-person engagement and consultative selling. You'll develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning. You'll drive adoption of PagerDuty's Operations Cloud by articulating clear business value and ROI. You'll execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities. You'll maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework. You'll collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention. WHAT YOU'LL NEED The ideal candidate is a relationship-driven sales professional with 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software. You'll have proven success managing a quota in complex, long-cycle enterprise sales, and demonstrated experience selling to and influencing C-level executives. You'll be proficient with Salesforce (SFDC) for pipeline management and forecasting, and have a Bachelor’s degree or equivalent experience. WHY REMOTE PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain locations. However, as an Account Executive, you will have the opportunity to work remotely and collaborate with our teams across the organization. BENEFITS As a global organization, we offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. We prioritize our employees' well-being and offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive health insurance package.