Wireless Systems Technical Support Engineer

INTRACOM TELECOM ABOUT THE ROLE We are seeking a highly skilled Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. This role will involve working on both customer technical support and field implementation projects across the USA, with the base of operations in Texas or Florida. WHAT YOU'LL DO As a Technical Support Engineer, you will provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols. You will also travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions. Additionally, you will manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices. You will collaborate with team members to resolve complex technical challenges and enhance customer service experiences. You will utilize Microsoft Office and SQL for documentation and reporting purposes. WHAT YOU'LL NEED To be successful in this role, you will require an Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering, and a minimum of 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems. Work experience with Microwave systems is highly desirable. You should have knowledge of RF systems theory, L2/L3 networking & protocols, and US work authorization and residency in the US. Availability to travel within the USA is also required. WHY REMOTE As a remote employee, you will have the flexibility to work from the comfort of your own home or office, while still being part of a dynamic and innovative team. You will be able to work on challenging projects, collaborate with colleagues, and contribute to the success of our company. BENEFITS Please note that benefits are not mentioned in the original description.