Reddy Express Alice Springs Mt Gillen Customer Service Representative

ABOUT THE ROLE OTR Group, a leading Australian retail and convenience network, is expanding its Reddy Express footprint across the country. The Reddy Express Alice Springs Mt Gillen Customer Service Representative will play a key role in delivering a seamless, welcoming experience for every guest. This position is integral to maintaining the store’s cleanliness, inventory, and overall atmosphere, supporting the broader OTR mission of redefining retail across Australia. You will work in a fast‑paced environment, balancing multiple tasks while ensuring the highest standards of customer service and operational excellence. WHAT YOU'LL DO - Deliver outstanding customer service, greeting guests, answering questions, and resolving issues promptly. - Maintain store cleanliness and visual merchandising standards, ensuring a safe and inviting environment. - Restock shelves, manage inventory, and prepare displays to highlight promotions and new products. - Operate point‑of‑sale systems accurately, process transactions, and handle cash, credit, and loyalty program operations. - Collaborate with team members to meet daily sales targets and uphold brand standards. - Participate in ongoing training to promote product knowledge and upsell specials effectively. WHAT YOU'LL NEED - Demonstrated experience in a retail or customer‑service role, preferably within a fast‑paced environment. - Strong communication skills, both verbal and written, with a friendly, solution‑oriented attitude. - Ability to work independently and as part of a team, managing time and priorities efficiently. - Physical stamina for standing, walking, lifting, and reaching for extended periods. - Flexibility to work varied shifts, including early mornings, late nights, weekends, and public holidays. - A valid Australian work right and a current police clearance certificate. WHY REMOTE While this role is based in Alice Springs, OTR Group embraces a modern, distributed culture that values flexibility and work‑life balance. Employees are encouraged to adopt asynchronous communication practices and flexible scheduling where possible, allowing for a healthy blend of on‑site presence and remote collaboration. This approach supports a diverse workforce and ensures that all team members can perform at their best, regardless of location. BENEFITS - Comprehensive health and dental coverage for employees and eligible dependants. - Generous annual leave and public holiday entitlements, plus a paid personal leave allowance. - A competitive remote working stipend to support home office setup and connectivity. - Continuous learning and development budget, including access to industry courses and certifications. - Employee assistance program and wellness initiatives. - Opportunities for career progression within the OTR Group and the broader Viva Energy Australia ecosystem.