Technical Support Engineer - EMEA

ABOUT THE ROLE As a Technical Support Engineer in the EMEA region, you will play a key role in resolving technically complex customer issues while working collaboratively with other departments to improve the overall customer experience. You will be part of a diverse, global team that is passionate about delivering innovative solutions to software developers worldwide. WHAT YOU'LL DO As a Technical Support Engineer, your primary responsibilities will include resolving a variety of routine and moderate-complexity customer issues related to the LaunchDarkly platform, including SDKs and integration patterns. You will work closely with customers to identify and troubleshoot issues, escalating non-routine or ambiguous cases with a recommended course of action. Additionally, you will analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling. You will also develop technical depth in the platform and integrations to expand the range of issues you can resolve independently. WHAT YOU'LL NEED To be successful in this role, you will require a minimum of 2 years of experience in a customer-facing technical role, with a strong understanding of programming concepts and fluency in at least one language (e.g., Node.js, PHP, Java). You will be passionate about learning and applying your knowledge to solving customer issues and advocating for customer success. You will also be based in the UK, with preferred working hours aligned to EMEA business hours. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere in the world, with access to a strong compensation package including equity and benefits. You will be part of a global team that values diversity, inclusion, and collaboration, and you will have the opportunity to grow and develop your skills in a dynamic and innovative environment. BENEFITS LaunchDarkly offers a comprehensive benefits package, including a strong compensation package, equity, and benefits. You will also have access to a flexible schedule, allowing you to work from anywhere in the world, and a range of other benefits that support your well-being and career development.