Technical Support Engineer 2, Premier - Denver

ABOUT THE ROLE We are seeking a Technical Support Engineer 2, Premier to join Datadog's Technical Solutions team. As a key member of this team, you will play a crucial role in educating potential clients and ensuring existing customers are happy and successful with Datadog's products. You will work directly with Datadog's Premier Customer base, engaging in technical support, cadence calls, demos/presentations, conferences, and various side projects. This is a fast-paced environment where you will be challenged and immediately witness your contributions to Datadog and our customers. WHAT YOU'LL DO As a Technical Support Engineer 2, Premier, your primary responsibilities will include: - Responding to client requests via phone, chat, or tickets while educating clients on the use of the Datadog platform - Developing relationships with Premier Customers to truly understand their distinct environments - Reproducing issues and diving into the 600+ integrations that Datadog works with - Building out documentation and knowledge-based articles for various technologies - Driving product conversations based on needs and problems learned during client interactions - Participating in routine health check meetings with Premier Customers WHAT YOU'LL NEED To be successful in this role, you will need: - 2+ years of experience in multi-channel technical support at a SaaS company - Some programming experience and a basic knowledge of Linux - Self-motivation, attention to detail, and a desire for continuous learning - Critical thinking and a client-centric approach - Experience in a Premium/Enterprise technical support role - Knowledge of current infrastructure and monitoring solutions and technologies - Ability to work a rotating schedule that requires weekend availability WHY REMOTE Datadog operates as a hybrid workplace to ensure our team members can create a work-life harmony that best fits them. This role will be fully remote, allowing you to work from anywhere and maintain a healthy work-life balance. BENEFITS Datadog offers a competitive salary and equity package, including variable compensation. Our comprehensive benefits package includes: - Generous global benefits - Intra-departmental mentor and buddy program for in-house networking - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, with opportunities to join our Community Guilds and Inclusion Talks The reasonably estimated yearly salary for this role at Datadog is $81,000 - $119,000 USD.