Team Lead - Implementation

ABOUT THE ROLE We are seeking an experienced Team Lead - Implementation to join our Professional Services Team in North America. This role will involve leading a team of Implementation Engineers in delivering exceptional customer experiences and driving the implementation of innovative solutions for our large and strategic customers. WHAT YOU'LL DO As a Team Lead - Implementation, you will be responsible for leading a team of implementation managers to deliver high-quality customer experiences and drive the implementation of complex projects. This will involve: - Leading a team of implementation managers to deliver great customer experiences and get customers live efficiently with robust integrations that scale well. - Acting as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges. - Creating an inspiring and collaborative team environment with an open communication and feedback culture. - Scaling up the team while preserving Adyen's unique culture and ensuring our formula is fostered. - Ambassador of change; helping lead the charge of new initiatives. - Driving continuous improvement, understanding what works today and leveraging ideas and insights to make the process better. - Collaborating with cross-functional teams and driving initiatives to develop the global IM organization. - Helping define and execute strategic initiatives with the goal of advancing our function's OKRs. WHAT YOU'LL NEED To be successful in this role, you will need: - Experience in building and managing a team of implementation managers, technical consultants or solution engineers (at least 2 years), including coaching, setting goals and objectives, and training the team. - Experience with integration projects within a large global company working in professional services, finance, retail, or general technology. - A proven track record of helping to drive global process change, setting up tools and procedures to ensure Adyen's continued success from an operational perspective. - A clear understanding of the challenges of global commerce and the various components and dependencies required for a client to be successful across different regions. WHY REMOTE This role is not a remote-only position. As an office-first company, we value in-person collaboration and prefer candidates who can work from our Chicago office. BENEFITS Adyen offers a competitive annual base salary range of $165,000-$225,000. We are an equal opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. All your information will be kept confidential according to EEO guidelines.