Support Process Program Manager

ABOUT THE ROLE Stripe is a financial infrastructure platform for businesses, empowering millions of companies to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we're seeking a highly skilled Support Process Program Manager to join our team. WHAT YOU'LL DO As a Support Process Program Manager, you'll own a "run the business" program, setting strategy, identifying improvement opportunities, and driving solutions in alignment with cross-functional partners. You'll also manage a portfolio of process improvement projects, working cross-functionally with partner teams to reduce friction, standardize workflows, and deliver measurable impact to Support's top-line metrics. In this role, you'll be responsible for: - Supporting a "run the business" program, including intake process management, recurring operational reviews with stakeholders, reporting routines, and distribution of workload to subject matter experts - Owning a portfolio of 2–3 concurrent process improvement projects from scoping through execution, driving measurable impact to top-line Support metrics - Partnering cross-functionally with stakeholders from Product and Support throughout the strategic design and execution phases of your projects to maximize the impact of your work - Proactively identifying process improvement opportunities, ensuring that proposals to change meet our desired outcomes and optimize for key metrics while minimizing potential risks WHAT YOU'LL NEED To be successful in this role, you'll need: - 4-7 years of experience in Operations, Support, project/program management, business process analysis, strategy and operations, and/or consulting - Full professional proficiency in English (written and verbal) to collaborate with global teams - Strong program management skills, with a proven track record of managing end-to-end programs that transform operations and deliver quantifiable business impact - Highly collaborative skills, with the ability to manage global stakeholders across all project phases, drive alignment and commitment, and unblock progress - Excellent communication skills, with the ability to distill complex topics into clear, concise updates for leaders and peers across teams - Data savvy skills, with comfort analyzing large datasets and using data to drive program decisions and reporting - Curiosity and a drive to succeed, with a self-starter mindset and the ability to navigate ambiguity and find solutions - Ability to understand, apply, interact with, and leverage artificial intelligence (AI) technologies in various contexts WHY REMOTE As a remote worker at Stripe, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. You'll have the opportunity to work with a talented group of professionals who are passionate about making a difference in the world. BENEFITS Stripe offers a competitive salary, as well as a range of benefits, including comprehensive health insurance, retirement savings plan, and generous paid time off.