Support Engagement Lead

ABOUT THE ROLE We are seeking a Support Engagement Lead to join our team at Braze, a company that values approachability, kindness, and passion. As a key member of our Recurring Services team, you will be responsible for delivering exceptional support service experiences to our customers. If you are driven to solve complex challenges, have a bias towards action, and thrive in a dynamic environment, we encourage you to apply. WHAT YOU'LL DO As a Support Engagement Lead, you will be responsible for leading the delivery of premium support services to our customers. This will involve collaborating with cross-functional teams to identify and implement process improvements, developing and executing strategies to enhance customer satisfaction, and providing guidance and support to our support team members. You will also be responsible for analyzing customer feedback and metrics to inform support service improvements and identifying opportunities to drive business growth through support. WHAT YOU'LL NEED To be successful in this role, you will need to have a proven track record of delivering exceptional customer support experiences, with a strong focus on process improvement and customer satisfaction. You should have excellent communication and leadership skills, with the ability to collaborate with cross-functional teams and provide guidance and support to team members. A bachelor's degree in a related field is preferred, and experience working in a customer-facing role is essential. WHY REMOTE As a remote employee at Braze, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have access to a range of benefits and resources to support your professional development and well-being. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Flexible schedule - Professional development opportunities