Staff Product Designer, Incident Response Management | US | Remote

ABOUT THE ROLE We're seeking a talented Staff Product Designer to join our Incident Response Management (IRM) team at Grafana Labs. As a Staff Product Designer, you will play a critical role in designing practical and effective user experiences for our IRM solutions. You will work closely with our global team of designers, researchers, engineers, and design leaders to iterate on and improve our products. WHAT YOU'LL DO As a Staff Product Designer, your primary focus will be to design user experiences for our IRM solutions, which make it easy for teams of engineers, SREs, and their agents to detect, respond to, and learn from incidents with minimal toil. Your responsibilities will include: - Collaborating with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products - Documenting user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools - Working with researchers, cross-functional collaborators, and lead customers to plan and execute formative and evaluative research initiatives - Providing pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs WHAT YOU'LL NEED To be successful in this role, you will need: - Experience designing for developers, SREs, and other highly technical users - A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products - Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations - Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving - Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind - Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy - A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires WHY REMOTE As a 100% remote company, we value strong, proactive remote communication, collaboration, facilitation, and relationship building skills. You will work within a global R&D organization, collaborating with designers, researchers, engineers, and design leaders across four continents. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule