Staff Product Designer, Incident Response Management | Canada | Remote

ABOUT THE ROLE We're seeking a Staff Product Designer to join our Incident Response Management (IRM) team at Grafana Labs. As a Staff Product Designer, you will play a critical role in designing practical and effective user experiences for our IRM solutions, used by teams of engineers, SREs, and their agents to detect, respond to, and learn from incidents with minimal toil. This is a remote position, and we're looking for candidates in the US and Canada, with a preference for East Coast US/Canada but open to other time zones for exceptional candidates. WHAT YOU'LL DO As a Staff Product Designer, you will work closely with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products. Your responsibilities will include: - Documenting user needs and pain points, design directions, trade-offs, and detailed designs using various product design and visual communication tools - Working with researchers, cross-functional collaborators, and lead customers to plan and execute formative and evaluative research initiatives - Providing pragmatic, cohesive, and highly scalable design solutions that balance business, customer, and user needs - Developing deep expertise in your product area and associated customer and user personas, use cases, and workflows - Contributing to the evolution of the Product Design team at Grafana by coaching and mentoring other designers, collaborating on team internal initiatives, and helping evolve new ways of working, learning, and having fun together WHAT YOU'LL NEED To be successful in this role, you will need: - Experience designing for developers, SREs, and other highly technical users - A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products - Ability to make design decisions that balance business goals, product priorities, customer feedback, research insights, and technical considerations - Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment - Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy - A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires WHY REMOTE As a remote company, we value strong, proactive remote communication, collaboration, facilitation, and relationship building skills. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule - Opportunities for professional growth and development - Collaborative and dynamic work environment - Access to the latest design tools and technologies - Opportunity to work on complex and impactful projects - Collaborative and supportive team environment