Staff Machine Learning Engineer, Community Support Engineering

ABOUT THE ROLE We're seeking a Staff Machine Learning Engineer to join our Community Support Engineering team at Airbnb. As a key member of this team, you'll drive CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to deliver an intelligent, scalable, and exceptional service experience for our guests and hosts. WHAT YOU'LL DO As a Staff Machine Learning Engineer, you'll be responsible for developing and enhancing various AI models, ML services, and tools, including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications in Airbnb. You'll leverage the richness of Airbnb's data, the complexity of its marketplace, and the variety innate in our product to operate at the state-of-the-art of AI practice. WHAT YOU'LL NEED To succeed in this role, you'll need a strong background in machine learning and artificial intelligence, with a proven track record of developing and deploying cutting-edge AI technologies. You'll have expertise in areas such as natural language processing, computer vision, and reinforcement learning, and be familiar with cloud-based infrastructure and scalable machine learning systems. WHY REMOTE As a remote worker, you'll have the flexibility to work from anywhere and be part of a global team that's passionate about innovation and customer experience. You'll be able to collaborate with colleagues from diverse backgrounds and expertise, and contribute to a culture that values creativity, experimentation, and continuous learning. BENEFITS Airbnb offers a comprehensive benefits package, including a competitive salary, health plan, parental leave, education stipend, and life insurance. You'll also have access to a flexible schedule, professional development opportunities, and a dynamic work environment that fosters creativity and innovation.