Sr. Technical Support Engineer

ABOUT THE ROLE We're looking for a Senior Technical Support Engineer to help us make CockroachDB easy for our customers. You'll be joining a team and organization where you will be challenged, but also will witness your contributions to Cockroach Labs. While this will be a remote role, you must be based in Bangalore to be eligible for this role. WHAT YOU'LL DO As a Senior Technical Support Engineer, you will be responsible for providing extraordinary service for both our Self-Service and Enterprise customers. You will support customers on our various deployment models (Self Hosted, CockroachDB Dedicated and Serverless), develop deep technical expertise in CockroachDB and accompanying technologies, and recognize patterns among customer issues to suggest ways to improve our product and offerings. You will partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements, help develop and iterate on our support processes, tooling and systems, and develop Runbooks & Playbooks for issues you’ve encountered that could reduce time to resolution in the future. You will also participate in our Follow-The-Sun model to ensure work continuity beyond your shift for priority tickets and reproduce technical issues and work with Engineering to resolve them on behalf of our customers. WHAT YOU'LL NEED To be successful in this role, you will have 5-8 years of experience working in Technical Support at a software company. You should have knowledge of distributed systems, Linux, and the ability to read and write SQL. You will also be able to develop expertise in CockroachDB and accompanying technologies, and be familiar with various systems used by the company. WHY REMOTE This is a remote role, and you must be based in Bangalore to be eligible for this role. This allows for flexibility and the ability to work from anywhere, while still being part of a team and organization that values collaboration and contribution. BENEFITS We do not have information on benefits for this role.