Sr. Manager, Customer Success

ABOUT THE ROLE We are seeking an experienced Senior Manager of Customer Success to build and direct a team to deliver enhanced business outcomes for our customers. The ideal candidate will have prior Customer Success leadership experience, a track record of delivering strategies to build and maintain strong customer relationships in a customer-centric environment. Veracode is an environment that fosters upward mobility and career growth, and we are searching for high-energy, hard-working individuals who will grow with us. WHAT YOU'LL DO As a Senior Manager of Customer Success, you will lead a team to engage, support, and empower our customers to ensure successful business outcomes through their use of Veracode solutions and services. Your responsibilities will include leading from the front and coaching your team on strategies to improve customer experience, increase usage and adoption, increase renewal rates, and expansion. You will also measure performance of the team to ensure success against key metrics, regularly interact with executives and customers in the region to cultivate key customer relationships, and develop close collaboration and partnership with Sales and Renewals counterparts to align on regional strategies. WHAT YOU'LL NEED To be successful in this role, you will need a Bachelor's degree and a minimum of 8 years of related progressive management experience working in a related field or industry such as high tech, software, or a SaaS. You should have aptitude or interest in understanding software development, DevSecOps, and application security, as well as executive-level verbal and written communication skills. Experience as a senior leader with full lifecycle post-sales delivery and service responsibility, ability to influence and support teams through large strategic and/or vision changes, and demonstrated ability to lead Customer Success teams to great results are also essential. WHY REMOTE As a remote employee at Veracode, you will have the flexibility to work from anywhere and be part of a global organization that fosters upward mobility and career growth. You will be working with a team that is passionate about delivering enhanced business outcomes for our customers and is committed to building and maintaining strong customer relationships. BENEFITS Veracode offers a competitive salary and a comprehensive benefits package, including [insert benefits, if mentioned in the original].