Sr. Customer Success Manager- NYC or Toronto

ABOUT THE ROLE We're Cockroach Labs, the company behind CockroachDB, a category-defining technology that makes it easier for companies to build and scale applications. We're looking for a highly skilled Customer Success Manager to join our team in Toronto or NYC. As a trusted advisor to our enterprise customers, you'll own the relationship from onboarding through long-term value realization, driving alignment across teams and ensuring customers achieve tangible value from CockroachDB. WHAT YOU'LL DO In this role, you'll own 8-12 strategic accounts end-to-end, including onboarding, adoption, health, risk management, renewals, and expansion. You'll define and execute Customer Success Plans aligned to customer business objectives, usage, ROI, and time-to-value. You'll lead Executive Business Reviews, presenting outcomes, risks, and recommendations to senior and C-level stakeholders. You'll also manage enablement and technical rollout initiatives, coordinate with Engineering, Product, Support, and Professional Services to remove blockers, and develop a deep understanding of customer business needs and translate them into technical and operational requirements for Cockroach Labs. WHAT YOU'LL NEED To be successful in this role, you'll need 6-8 years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record. You'll also need 3+ years of experience managing high-value, strategic accounts, experience working with sales teams, knowledge of databases, distributed systems, and modern enterprise software architecture, and fluency with AI across core tasks. You must be based in Toronto or NYC to be eligible for this role. WHY REMOTE While this role is based in Toronto or NYC, we offer the flexibility to work remotely. As a Customer Success Manager at Cockroach Labs, you'll have the opportunity to work with some of the most innovative companies on the planet and make a lasting impact. BENEFITS At Cockroach Labs, we offer competitive salaries, comprehensive benefits, and a generous stock option package. We're committed to creating a workplace that is inclusive, diverse, and supportive of our employees' well-being.