Sr. Customer Success Manager

ABOUT THE ROLE We are seeking an experienced Sr. Customer Success Manager to join Cato Networks, a pioneering company in cloud networking and security. As a trusted advisor to our top customers, you will inspire and support customer adoption and expansion, leading them to success throughout their journey with our technology. WHAT YOU'LL DO - You will be responsible for the health of assigned accounts, ensuring customers continue to stay and grow with us and realize the full value of their investment in our technology. - You will develop meaningful relationships with key stakeholders within the customer as well as Cato's teams, including Sales, Customer Success, R&D, and Support Engineering. - You will own and orchestrate Cato's post-sales motion, including conducting Quarterly Business Reviews, product adoption maturity assessments, managing renewals, and upselling. WHAT YOU'LL NEED - 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company. - Experience in full commercial negotiations as well as some technical escalation. - Experience and exposure working with networking or security software solutions. - Excellent customer communication and presentation skills. - Ability to effectively listen and truly understand customer needs, even if they're not effectively articulated, and find sustainable solutions. - Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders. - Must be very well organized and able to work effectively in a nimble and fast-paced environment. - Effective problem solver, shows ownership and wants to see issues resolved. - Comfortable working within a geographically distributed team for a hyper-growth global organization. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a global organization. You will be able to collaborate with colleagues from different locations and contribute to the growth and success of Cato Networks. BENEFITS - Competitive salary: $160,000 - $200,000. - Comprehensive benefits plan, including health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave, and disability benefits. - Opportunity to work with a pioneering company in cloud networking and security. - Chance to be part of a fast-growing global organization and contribute to its success.