Senior Technical Support Specialist

ABOUT THE ROLE Iterable is seeking a Senior Technical Support Specialist to join our team. As a leading AI-powered customer engagement platform, we empower organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. WHAT YOU'LL DO In this role, you will partner with strategic accounts, acting as a proactive, strategic partner to help customers achieve success with their business goals. You will work cross-functionally, ensuring alignment and collaboration internally while providing clear, timely updates to customers. This includes fostering strong relationships, addressing concerns, and ensuring smooth operations across teams and customer interactions. As an Iterable product expert for Premier customers, you will provide top-tier customer service, build and maintain strong customer relationships, and drive successful business outcomes by understanding their use cases and architecture. WHAT YOU'LL NEED We are looking for people who have a strong ability to build and nurture customer relationships, experience with High-Priority Accounts, and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses. You should be skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. You will also be a customer advocate, ensuring customer needs are prioritized. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while being part of a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. BENEFITS We offer a range of benefits, including paid parental leave and a competitive salary.