Senior Support Engineer - Security Products

ABOUT THE ROLE Fastly is a leading edge cloud platform that enables customers to create great digital experiences quickly, securely, and reliably. As a Senior Support Engineer - Security Products, you will be part of the Security Product Support (SPS) team, which operates as a specialized unit dedicated to our security portfolio. You will provide deep technical expertise for Fastly's complete security product suite, including Next-Gen WAF, Bot Management, and product-level DDoS Protection. WHAT YOU'LL DO As a Senior Support Engineer - Security Products, you will be responsible for: - Providing deep technical support, implementation guidance, and configuration optimization for the full Fastly security product suite. - Acting as the final technical gateway before security-related cases are escalated to Product Engineering. - Troubleshooting and reproducing complex customer environments and configurations in a test lab setting for detailed troubleshooting. - Building internal tooling, scripts, and automation to improve diagnostic efficiency, clear log noise, and reduce time-to-resolution for security incidents. - Aggregating technical feedback from the support floor and identifying tooling gaps or friction points within the Fastly Control Panel. - Elevating the overall technical baseline of the support organization through mentorship and leadership. WHAT YOU'LL NEED To be successful in this role, you will need: - Higher-Level Security/DevOps Expertise: 6-8+ years of extensive experience in a high-level IT technical support, DevOps, Systems Engineering, or Tier-3 Escalation role handling enterprise software solutions, with a strict focus on cybersecurity and application security. - Diverse Web Stack Mastery: Proven experience installing, administering, and troubleshooting various web server platforms and associated application server frameworks across both Linux and Windows environments. - Advanced Scripting & Automation: Strong scripting and coding ability to build internal tooling and automate support workflows. - Core Application & Security Protocols: Deep, authoritative knowledge of core internet technologies and protocols. - Containerization & Labs: Deep familiarity with container technologies used to spin up virtual environments and web stacks for security product replication, testing, and vulnerability reproduction. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a more balanced work-life environment. You will be part of a global team that values collaboration, innovation, and customer satisfaction. BENEFITS Fastly offers a comprehensive benefits package, including: - Competitive salary - Flexible schedule - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend