Senior IT Support Engineer

ABOUT THE ROLE We're looking for a highly skilled IT engineer to join Coinbase's IT Tooling team, where you'll play a key role in building the automations that power our IT operations. As a remote-first company, you'll have the flexibility to work from anywhere, but you'll also have the opportunity to participate in quarterly in-person working sessions called "surges." If you're ready to build the future of finance alongside a team of passionate and driven individuals, this is the perfect opportunity for you. WHAT YOU'LL DO As a member of the IT Tooling team, you'll be responsible for owning technical domains within our platform and partnering with regional IT teams across APAC, EMEA, and AMER. Your key responsibilities will include: - Owning the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira. - Establishing architecture standards and code review practices that raise the team's overall engineering bar. - Leading as technical DRI on the most complex, highest-impact automation projects, from discovery and design through production delivery. - Partnering with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions. - Building shared frameworks and reusable components that reduce single points of failure across the platform. - Producing architecture documentation and decision records that enable the team to scale with minimal dependency on any single individual. - Managing your own workload with a high degree of independence, translating loosely scoped problems into production-ready technical specifications. WHAT YOU'LL NEED To be successful in this role, you'll need: - 5+ years of experience in IT engineering, automation, or systems engineering, with demonstrated ownership of architecture decisions, engineering standards, or platform-level systems that others build on top of. - Deep expertise building and maintaining complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato, paired with strong Git-based development workflows including branching, CI/CD, and code review. - Working knowledge of Okta, Slack API, and Google Workspace administration sufficient to design secure, scalable automation architecture. - Ability to operate in ambiguous environments and translate loosely scoped problems into production-ready technical specifications. - Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. WHY REMOTE As a remote-first company, Coinbase offers the flexibility to work from anywhere while still providing opportunities for in-person collaboration and connection. Our quarterly in-person working sessions, known as "surges," bring the team together to drive innovation and progress. BENEFITS Coinbase offers a competitive salary range of ₹3,419,600 per year, as well as equity and bonus eligibility and benefits (including medical, dental, and vision). We're an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.