Senior Customer Success Specialist - Germany, Austria or UK (m/w/d)

ABOUT THE ROLE We are seeking a motivated and enthusiastic Senior Customer Success Specialist to join our team at Storyblok. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and have an exceptional experience with our platform. WHAT YOU'LL DO As a Senior Customer Success Specialist, you will be responsible for supporting customers across every stage of their journey, from onboarding to growth and retention. You will partner closely with Customer Success, Support, and Sales teams to deliver outstanding service, drive retention, and maximize customer lifetime value. Your key responsibilities will include: - Building and maintaining strong relationships with customers to understand their needs and drive account growth - Delivering timely and professional responses to customer inquiries that set the standard for quality - Helping customers navigate platform usage and troubleshoot minor technical issues, with support from our technical team - Surfacing customer feedback to the right teams to help shape product improvements - Supporting the Customer Success Team with key administrative and operational work, including customer records and reporting - Leading and contributing to Customer Success projects that improve processes, tactics, and engagement WHAT YOU'LL NEED To succeed in this role, you will need: - A solid grasp of customer success principles and a genuine drive to keep learning - Excellent written and spoken English; fluent German required - Strong communication and interpersonal skills - The ability to thrive in a collaborative team environment - High organizational skills with attention to detail - 2-3 years of experience in customer success, with training provided - Demonstrated AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking WHY REMOTE As a fully remote company, we offer flexible schedules and the opportunity to work from the comfort of your own home. We also provide a monthly remote work stipend and home office equipment package to ensure you have everything you need to succeed in your role. BENEFITS We offer a comprehensive benefits package, including: - Monthly remote work stipend (home internet costs, electricity) - Home office equipment package right at the start (laptop, keyboard, monitor) - Home office equipment upgrade (furniture, earplugs, etc.) or membership to a local co-working space after onboarding - Sick leave benefit, parental leave, and 25 days of annual leave plus local national holidays - Personal development fund for courses, books, conferences, and materials - VSOP (Virtual Stock Option Plan) - Annual international team-building trip, quarterly and monthly online get-togethers - Flexible schedules and a work-life balance at the core of our company culture We offer a competitive base salary range, with the starting salary being [X],000 EUR/year. We also offer a higher compensation depending on your experience and skills.