Senior Customer Success Manager - Commercial

ABOUT THE ROLE As a Senior Customer Success Manager - Commercial at Klaviyo, you will play a critical role in driving business growth and customer satisfaction. You will be responsible for leading a team of Customer Success Managers and developing strategies to ensure customer success and retention. Your unique background, experience, and perspective will be valued as you work closely with customers to understand their needs and deliver tailored solutions. WHAT YOU'LL DO - Lead a team of Customer Success Managers to achieve customer success and retention goals - Develop and execute strategies to drive customer growth and satisfaction - Collaborate with cross-functional teams to identify and address customer pain points - Conduct regular check-ins with customers to understand their needs and deliver tailored solutions - Analyze customer data to identify trends and areas for improvement - Develop and implement customer success plans to ensure customer retention and growth - Communicate customer success metrics and progress to senior leadership WHAT YOU'LL NEED - 5+ years of experience in customer success or a related field - Proven track record of driving customer growth and satisfaction - Strong leadership and team management skills - Excellent communication and interpersonal skills - Ability to analyze complex customer data and identify trends - Experience with customer success software and tools - Bachelor's degree in a related field WHY REMOTE Klaviyo is committed to providing a flexible and remote work environment that allows our team members to thrive. As a remote employee, you will have the opportunity to work from anywhere and enjoy a better work-life balance. BENEFITS - Competitive salary and bonus structure - Comprehensive health plan - 401(k) retirement plan with company match - Flexible schedule and remote work options - Professional development opportunities - Paid time off and holidays - Access to the latest technology and tools - Collaborative and dynamic work environment - Opportunity to work with a leading marketing platform and make a meaningful impact on customer success.